Last Updated: August 31, 2026
Penz & Thangz, Inc. (“Penz & Thangz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, make a purchase, participate in a membership or rewards program, or otherwise interact with Penz & Thangz.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login information
- Order and purchase information
- Birthday month and day
- Membership information
- Rewards and loyalty program activity
- Referral information
- Communications you send to us
- Other information you voluntarily provide
We do not require your birth year for our birthday program.
2. Birthday Information
Customers participating in eligible programs may be asked to provide their birthday month.
We use this information to administer birthday benefits, promotions, surprises, rewards, or other birthday-related features offered by Penz & Thangz.
We do not require customers to provide their birth date or birth year for these purposes.
Birthday information is not intended to be used to verify a customer’s identity or age unless we specifically state otherwise.
3. Customer Accounts
When you create an account with Penz & Thangz, we may maintain information associated with your account, including your contact information, addresses, order history, membership status, rewards activity, and account preferences.
You are responsible for maintaining the confidentiality of your account credentials.
We use account information to provide account features, process purchases, administer memberships and rewards, provide customer service, and maintain our business records.
4. Orders and Purchase Information
When you place an order, we collect information necessary to process and fulfill your purchase. This may include your name, contact information, billing and shipping addresses, products purchased, order amount, discounts, rewards, shipping information, and transaction details.
We may use this information to:
- Process and fulfill orders
- Provide order confirmations and updates
- Arrange shipping or delivery
- Process returns, refunds, or adjustments
- Provide customer service
- Prevent fraudulent or unauthorized transactions
- Maintain accounting and business records
5. Payment Information
Payments made through our website may be processed by third-party payment processors, including but not limited to Stripe. Payment information is transmitted directly to the applicable payment processor and is subject to that processor’s privacy and security practices.
When you enter payment card or other payment information, that information may be transmitted directly to the payment processor handling your transaction.
Penz & Thangz does not intentionally store complete payment card numbers or card security codes on its own website systems when those details are handled directly by our payment processor.
Payment processors have their own privacy and security practices governing the information they process.
6. Memberships, Rewards and Promotions
If you participate in a Penz & Thangz membership, loyalty, points, referral, discount, promotional, or rewards program, we may maintain information necessary to administer that program.
This information may include:
- Membership status
- Membership start, renewal, or expiration information
- Points earned or redeemed
- Rewards issued or used
- Discounts applied
- Referral activity
- Promotional eligibility
- Birthday reward eligibility
- Purchase history relevant to program benefits
We use this information to determine eligibility, provide program benefits, prevent duplicate or unauthorized use of benefits, and maintain accurate program records.
7. Emails and Communications
We may use your email address to send transactional or service-related communications, including:
- Account information
- Password setup or reset messages
- Order confirmations
- Shipping and delivery updates
- Membership information
- Rewards information
- Customer service communications
- Important changes affecting your account or purchases
Where permitted by law and based on your communication preferences, we may also send promotional emails about products, offers, events, or other Penz & Thangz news.
You may unsubscribe from promotional marketing emails using the unsubscribe option provided in those messages. Unsubscribing from promotional emails does not prevent us from sending necessary transactional or account-related communications.
8. Automatically Collected Information
When you visit our website, certain information may be collected automatically.
Depending on the technologies and services used on our website, this may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website
- Approximate visit times and activity
- Cookie and similar technology information
We may use this information to operate, secure, troubleshoot, analyze, and improve our website.
9. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help the website function properly, remember your preferences, maintain shopping cart and login sessions, provide security features, and understand how visitors use the website.
Some cookies may be necessary for essential website functions such as:
- Shopping carts
- Customer accounts
- Login sessions
- Checkout
- Website security
- Remembering preferences
Third-party services used by our website may also use cookies or similar technologies according to their own privacy policies.
10. How We Use Your Information
We may use personal information to:
- Operate our website and online store
- Create and maintain customer accounts
- Process and fulfill orders
- Provide customer support
- Administer memberships and rewards
- Provide birthday benefits and promotions
- Manage referrals, discounts, and promotions
- Communicate with customers
- Improve our products, services, and website
- Detect and prevent fraud or misuse
- Protect the security of our website and customers
- Maintain financial, tax, and business records
- Comply with applicable legal requirements
- Enforce our policies and agreements
11. How We Share Information
We do not sell your personal information for money.
We may share information with service providers when reasonably necessary to operate our business and provide services to you.
These providers may include companies that assist with:
- Website hosting
- E-commerce services
- Payment processing
- Shipping and order fulfillment
- Email delivery
- Customer communications
- Website security
- Analytics
- Accounting or business administration
- Membership and rewards functionality
These service providers may process information according to their own privacy policies and contractual obligations.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, or governmental requests; protect our legal rights; investigate fraud or security concerns; or protect customers and others.
12. Third-Party Links and Services
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you choose to use.
13. Date Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as needed to operate our business.
Certain information may be retained for longer periods when necessary for:
- Order records
- Accounting
- Tax requirements
- Fraud prevention
- Legal obligations
- Dispute resolution
- Enforcement of agreements
- Membership and rewards records
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable requirements.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
15. Your Information and Account
Depending on applicable law and the nature of your request, you may be able to request access to, correction of, or deletion of certain personal information associated with your account.
Some information may need to be retained when required for legitimate business, accounting, tax, fraud prevention, security, or legal purposes.
You may also update certain account information by logging into your Penz & Thangz account when those account features are available.
16. Children’s Privacy
Our website and online store are intended for a general audience and are not designed to knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or legal requirements.
When we make changes, we may update the “Last Updated” date at the top of this policy.
We encourage customers to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Penz & Thangz, Inc.
Email: info@penz-n-thangz.com
Website: penz-n-thangz.com