Effective Date: October 2, 2026
Penz & Thangz, Inc. (“Penz & Thangz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, make a purchase, join a membership program, contact us, or otherwise interact with our website and services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Account and login information
- Order and purchase information
- Membership and rewards information
- Information submitted through forms
- Communications you send to us
- Information necessary to provide consultation or other requested services
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, referring pages, and information collected through cookies or similar technologies.
2. Payment Information
Payments may be processed by third-party payment processors, including Stripe and other payment methods made available through our website.
Penz & Thangz does not directly store complete credit or debit card numbers when payment information is submitted directly to a third-party payment processor. Payment processors may collect and process payment information according to their own privacy policies and terms.
3. How We Use Information
We may use information we collect to:
- Process and fulfill orders
- Process payments
- Provide shipping and tracking information
- Create and manage customer accounts
- Administer memberships, rewards, discounts, and benefits
- Provide customer service
- Respond to questions and requests
- Provide consultations or other requested services
- Communicate about orders, accounts, memberships, or services
- Detect, prevent, and investigate fraud, payment disputes, chargebacks, or other unauthorized activity
- Maintain and improve our website and services
- Comply with legal, tax, accounting, and regulatory requirements
- Protect the rights, property, security, and interests of Penz & Thangz, our customers, and others
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember preferences, understand website usage, improve website performance, and support other website features.
Some third-party services used by our website may also use cookies or similar technologies.
Additional information regarding cookies is available in our Cookie Policy.
5. How We Share Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services, including:
- Payment processors
- Shipping carriers and fulfillment providers
- Website hosting and technology providers
- E-commerce and website service providers
- Email and communications providers
- Analytics and security providers
- Professional advisers, such as accountants or attorneys, when appropriate
- Government agencies, regulators, courts, or law enforcement when required or permitted by law
We may also disclose information when reasonably necessary to prevent fraud, protect our legal rights, respond to a payment dispute or chargeback, enforce our policies, or protect the security of our website or customers.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
6. Sale of Personal Information
Penz & Thangz does not sell customers’ personal information for monetary consideration.
We do not sell customer payment information.
If our practices regarding the sale or use of personal information materially change, this Privacy Policy will be updated as appropriate.
7. Marketing Communications
If you choose to receive promotional emails or other marketing communications from us, we may use your contact information to provide those communications.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication when available.
Transactional communications relating to orders, payments, shipping, accounts, memberships, or other services may still be sent when necessary.
8. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal, tax, accounting, or regulatory requirements.
Information that is no longer reasonably necessary may be deleted or otherwise disposed of in accordance with our business practices and applicable law.
9. Data Security
Penz & Thangz takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should use reasonable precautions when accessing their accounts and transmitting information online.
10. Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information and, where applicable, to exercise other privacy choices provided by law.
To submit a privacy-related request, contact Penz & Thangz at info@penz-n-thangz.com.
We may need to verify your identity before processing certain requests. We will respond to valid requests as required by applicable law.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that personal information from a child under 13 has been collected in circumstances requiring parental consent, we may take appropriate steps to delete the information.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use services provided by third parties.
Penz & Thangz is not responsible for the privacy practices, content, or security practices of third-party websites or services. Customers should review the privacy policies of those third parties before providing personal information.
13. Payment Disputes and Legal Matters
Information relating to an order or transaction may be retained and disclosed when reasonably necessary to investigate or respond to a payment dispute, chargeback, suspected fraud, legal claim, subpoena, court order, or other lawful request.
This may include order information, transaction records, communications, shipping and tracking information, delivery information, and records showing acknowledgment of applicable store policies.
Additional information regarding payment disputes and chargebacks is available in our Payment Disputes & Chargeback Policy.
14. Changes to This Privacy Policy
Penz & Thangz may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
The updated Privacy Policy will be posted on this website with a revised effective date.
15. Contact Us
Questions or requests concerning this Privacy Policy or our privacy practices may be directed to:
Penz & Thangz, Inc.
Email: info@penz-n-thangz.com