Welcome to the Penz & Thangz Inc. Frequently Asked Questions page! We’ve complied answers to some of the questions we receive most often. If you don’t find the information you’re looking for, please don’t hesitate to contact us at info@penz-n-thangz.com. We’re always happy to help!
ORDERS
How long does it take to process my order?
Orders are processed as quickly as possible. Processing times may vary depending on order volume, holidays, and product availability. Processing time does not include shipping time.
Which shipping carriers do you use?
We may ship using USPS, UPS, FedEx, or other carriers depending on the order and destination.
Can I change or cancel my order?
No. Once an order has been placed, it cannot be canceled. Please review your order carefully before completing your purchae. For complete details, please see our Return, Refund & Cancellation Policy.
Can I make changes to my order?
Because orders begin processing quickly, we may not be able to make changes after an order has been submitted. If you notice an error, please contact us immediately. While we cannot guarantee that changes can be made, we will do our best to assist you before your order is processed.
Do you accept returns?
Returns are generally not accepted unless the error was made by Penz & Thangz, Inc. Please refer to our Return & Refund Policy for complete details.
My package says delivered, but I didn’t receive it.
If your tracking information indicates that your package has been delivered but you are unable to locate it, we recommend taking the following steps:
- Verify that the shipping address on your order is correct.
- Check around your property, including porches, side doors, garages, mailboxes, parcel lockers, and other possible delivery locations.
- Ask household members, neighbors, or your property’s management office if they accepted the package on your behalf.
- Contact the shipping carrier for additional delivery information or assistance.
Once a package has been marked as delivered by the shipping carrier, Penz & Thangz Inc. is not responsible for lost or stolen packages. However, if you have questions regarding your order, please feel free to contact us, and we will do our best to assist you.
PRODUCTS
Are your products toys?
No. Many of our products contain small parts and are intended for crafting purposes only. They are not toys and should be kept away from young children.
Will every product look exactly like the photos?
While we make every effort to accurately represent our products, actual colors may vary slightly due to lighting, photography, monitor settings, and manufacturing variations.
Will discontinued products return?
Some products may be restocked while others may be permanently discontinued. Availability may change without notice.
Do you restock sold-out items?
Some products may be restocked, while others may be discontinued or available only in limited quantities. If you are looking for a specific item, please contact us and we’ll be happy to let you know if we expect the item to return.
Do you offer custom focals?
Yes! We would be happy to discuss your custom focal design ideas. Please contact us to learn more about the custom design services we offer and how we can help bring your vision to life.
ACCOUNT
Do I need an account to place an order?
No. However, creating an account allows you to view your order history, save your information for faster checkout, and makes future purchases more convenient.
VIP LOUNGE
How do I request VIP access?
Create a customer account and email info@penz-n-thangz.com with the subject line VIP Access Request. Include the requested information listed on the VIP Lounge page.
Is VIP access guaranteed?
No. Applications are reviewed individually, and approval is not guaranteed.
Why do you request my Facebook profile link?
We request your Facebook profile link to help us match your application to your Facebook profile and maintain a respectful, welcoming, and enjoyable VIP community.
How long does VIP approval take?
Review times vary. We’ll contact you using the email address you provide.
Can VIP access be revoked?
Yes. VIP access may be revoked at the sole discretion of Penz & Thangz Inc., if necessary to help maintain a respectful and welcoming community.
PAYMENTS
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available payment methods may change over time.
Is my payment information secure?
Yes. Payment are processed through secure third-party payment processors. Penz & Thangz Inc. does not store your complete payment card information.
CONTACT
How can I contact Penz & Thangz Inc.?
Need additional assistance? We’d love to hear from you!
We’ll respond as soon as possible.