Effective Date: August 31, 2026
Penz & Thangz, Inc. wants customers to have the opportunity to resolve legitimate order concerns directly and efficiently.
1. Contact Us Before Filing a Payment Dispute
If you believe there is an issue with a charge, order, product, shipment, or service, please contact Penz & Thangz Inc., at info@penz-n-thangz.com before initiating a payment dispute whenever possible.
We encourage customers to provide their order number and a description of the concern so that the matter can be reviewed.
2. Payment Disputes
Customers are responsible for providing accurate and truthful information when submitting a payment dispute.
Examples may include claiming that an order was never placed when the customer authorized the transaction or claiming that an order was not received when tracking confirms delivery.
3. Chargebacks
A customer may have rights provided by their bank, card issuer, payment provider, or applicable law regarding payment disputes.
However, Penz & Thangz Inc., reserves the right to respond to and contest payment disputes that the company believes are inaccurate, unauthorized, fraudulent, or inconsistent with applicable transaction records and other available information.
In responding to a dispute, Penz & Thangz, Inc. may provide relevant documentation, which may include:
- Order information
- Payment and transaction records
- Shipping records
- Tracking information
- Delivery confirmation
- Customer communications
- Applicable website policies
- Customer acknowledgments and records of policies presented or accepted during the checkout process
- Other records related to the transaction
4. Unauthorized or Fraudulent Disputes
If Penz & Thangz, Inc. determines that a payment dispute or chargeback was submitted based on knowingly false, misleading, or fraudulent information, the company may take appropriate action, which may include providing relevant documentation to the applicable payment processor, card issuer, bank, or financial institution; restricting or declining future transactions where appropriate; and pursuing other remedies available under applicable law.
5. Applicable Refund, Return, Cancellation, and Shipping Policies
Customers are encouraged to review the applicable Refund, Return & Cancellation Policy and Shipping & Delivery Policy when addressing concerns about an order. Customers remain responsible for complying with the terms of those policies where applicable.
Penz & Thangz Inc., encourages customers to contact the company directly to provide an opportunity to review and resolve order concerns before initiating a payment dispute or chargeback whenever possible.
Nothing in this policy is intended to limit any rights a customer may have under applicable law or the rules of the customer’s payment provider.