Penz & Thangz, Inc. ships orders using available shipping carriers, which may include USPS, UPS, FedEx, or other carriers depending on the order, destination, shipping method selected, and availability.
1. Order Processing
Orders are generally processed and shipped within 48 hours after payment has been successfully completed. Processing times may be extended during weekends, holidays, periods of high order volume, product availability issues, or other circumstances beyond our reasonable control.
Submitting an order does not guarantee a specific delivery date unless a specific delivery commitment has been expressly provided by Penz & Thangz, Inc.
2. Shipping Carriers
Orders may be shipped using USPS, UPS, FedEx, or another shipping carrier selected by Penz & Thangz, Inc. or made available during checkout.
The shipping carrier may vary from order to order.
3. Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Penz & Thangz, Inc. is not responsible for delays, additional charges, returned packages, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
4. Tracking Information
When tracking information is available, it may be provided to the customer through the email address or other contact information associated with the order.
Once a package is transferred to the shipping carrier, delivery timing and tracking updates are generally controlled by the carrier.
5. Shipping Delays
Shipping and delivery dates may be affected by weather, holidays, carrier delays, transportation issues, incorrect addresses, operational interruptions, or other circumstances beyond the control of Penz & Thangz, Inc.
Penz & Thangz, Inc. does not guarantee delivery dates unless expressly stated otherwise in writing.
6. Packages Marked Delivered
Once a shipping carrier marks an order as delivered, Penz & Thangz, Inc. considers the order delivered to the shipping address provided by the customer.
If the package cannot be located, the customer should contact the shipping carrier directly and request a delivery investigation.
7. Lost, Stolen, or Missing Packages
Penz & Thangz, Inc. is not responsible for packages that are subsequently lost, stolen, misplaced, or otherwise unavailable after the shipping carrier confirms delivery.
Customers should contact the applicable shipping carrier regarding delivery investigations, claims, or insurance inquiries.
8. International Orders
Penz & Thangz, Inc. is not responsible for delays, additional charges, customs holds, refused shipments, or other issues resulting from customs requirements or laws of the destination country.