Before completing a purchase, customers should carefully review and understand the following refund and cancellation terms.
1. General Return Policy
At Penz & Thangz, Inc., we want our customers to be satisfied with their purchases. Due to the nature of our products, all sales of physical products are final and returns or exchanges are not accepted except when an order issue results from an error made by Penz & Thangz, Inc., as described below. If you experience an issue with your order, please contact us at info@penz-n-thangz.com.
2. No-Return Policy
Due to the nature of our products, returns are not accepted unless the issue resulted from an error made by Penz & Thangz, Inc.
This policy applies to products including, but not limited to:
- Silicone beads
- Acrylic beads
- Beadable Items
- Craft supplies
- Other physical products offered through our website
Please carefully review the product description, sizes, colors, quantities, and other available information before placing your order.
If you receive an incorrect item or there is an error with your order, please contact us so we can review the issue and determine the appropriate resolution. You can contact us at: info@penz-n-thangz.com.
3. Errors Made by Penz & Thangz, Inc.
If Penz & Thangz, Inc. sends an incorrect item, missing item, shortage, damage or other fulfillment issue on our part, customers should contact us within 48 hours after the order is marked as delivered by the shipping carrier whenever reasonably possible. Customers may contact us at info@penz-n-thangz.com.
When contacting us, please include the following:
- Your order number
- A description of the issue
- Photographs of the issue
- Any other information that may help us review the issue
After reviewing the matter, Penz & Thangz, Inc. may determine an appropriate resolution based on the circumstances of the issue. Depending on the circumstances, a resolution may include a replacement, reshipment, refund, store credit, or another appropriate remedy.
4. 48-Hour Reporting Requirement
Customers should report any incorrect item, missing item, shortage, damage, or other fulfillment issue within 48 hours after the order is marked as delivered by the shipping carrier whenever reasonably possible.
Reports submitted after this period may be more difficult to investigate and may affect the remedies available.
5. Order Cancellations
Once an order for physical products is submitted, it cannot be canceled. This provision does not apply to recurring subscriptions, which may be canceled in accordance with the Perks & Thangz Membership & Reward Policy and our Terms & Conditions.
Orders may begin processing shortly after payment is completed. This may involve payment processing fees, order preparation, inventory allocation, packaging, administrative work, or other costs.
Customers should carefully review their order before submitting payment.
6. Packages Marked Delivered
Once a shipping carrier marks an order as delivered, Penz & Thangz, Inc. considers the order delivered to the shipping address provided by the customer.
If the package cannot be located, the customer should contact the shipping carrier directly and request a delivery investigation. Penz & Thangz, Inc. may provide reasonable assistance when possible, but a carrier’s delivery confirmation is considered evidence of delivery to the address provided at checkout.
Penz & Thangz, Inc. is not responsible for packages that are subsequently lost, stolen, misplaced, or otherwise unavailable after the shipping carrier confirms delivery.
7. Refused or Unaccepted Packages
If a customer refuses delivery or fails to accept a package, the order will not qualify for a refund or replacement.
Additional shipping or handling charges may apply if a package is returned to Penz & Thangz, Inc. because of a refusal, failure to accept delivery, or an incorrect address provided by the customer.
8. Consultation Services
Consultation services are separate from physical product purchases.
Because consultation appointments involve reserved time and preparation, consultation fees may be non-refundable once an appointment has been booked, except as otherwise provided in the applicable consultation-specific terms or required by applicable law.
Any specific cancellation, rescheduling, or appointment terms provided at the time of booking will also apply.